Terms And Conditions

Disclaimer:

The following terms and condition that refers to Felio website, we called it “the Website”. The following terms and condition that refers to Felio services, we called it “the Service”.

Please read this Agreement carefully before accessing or using the Website. By accessing or using any part of the Website, it means You agree with the terms and conditions of this Agreement. If You do not agree to all the terms and condition of this Agreement, then You may not access the Website or use any of the Service.

Ownership

Any kind of ownership, copyright and title of any software that is developed by Felio will be a part of Felio. You shall not acquire directly, indirectly or by implication any title, ownership in the software or any parts thereof. We do not claim any ownership rights to the information that You submit to Felio application itself, Your data is Yours.

Our Services

FELIO provides AI-powered content creation and social media management services, including but not limited to AI image generation, AI video generation, AI content automation, social media scheduling, publishing, analytics, and integrations with supported third-party platforms.

Our Services may evolve over time. We reserve the right to add, modify, suspend, or discontinue features without prior notice where reasonably necessary.

Your Account and Website

If You create an account on the Website, You are responsible for maintaining the security of Your account, and You are fully responsible for all activities that occur under the account and any other actions taken in connection with the account.

Eligibility

You must be at least eighteen (18) years old or have the legal authority to enter into this Agreement. You are responsible for ensuring that Your use of the Services complies with all applicable laws and regulations in Your jurisdiction.

Acceptable Use of Your Account and the Website

By accepting this Agreement, You agree not to use, encourage, promote, or facilitates others to use, the Website or Your account in a way that is harmful to others (“Acceptable Use”).

Examples of harmful use include, but are not limited to, infringing upon others’ intellectual property rights, distributing harmful or offensive content that is defamatory, obscene, abusive, an invasion of privacy, or harassing, fraud, gambling and all activities that are not in accordance with the CAN-SPAM act. We will process every report provided by other parties who feel disadvantaged from activities related to Your account effectively and immediately to protect those who feel disadvantaged from Your account activities.

AI Services

FELIO uses artificial intelligence technologies to generate text, images, videos, and other digital content based on Your instructions.

AI-generated output may not always be accurate, complete, or suitable for every purpose. You are solely responsible for reviewing, verifying, editing, and approving any generated content before publishing or using it.

FELIO does not guarantee that AI-generated content is free from factual inaccuracies, copyright conflicts, or third-party claims.

AI Credits

Certain Services require AI Credits. Credits are deducted whenever You use eligible AI features.

AI Credits are non-refundable unless otherwise required by applicable law. Unused credits remain available until used or until Your account is terminated, subject to any applicable expiration policy.

Social Media Integration

FELIO allows You to connect supported third-party platforms including Facebook, Instagram, and Threads through Meta authorization.

By connecting Your social media account, You authorize FELIO to access only the permissions required to provide requested features such as content publishing, scheduling, analytics, and account management.

You may disconnect any connected account at any time through Your account settings.

Account Security

1. You are responsible for maintaining the confidentiality of Your account, password, API keys, access tokens, and any authentication credentials used to access the Services. You agree not to share these credentials with any unauthorized person.

2. You are responsible for all activities performed through Your account. If You suspect unauthorized access, loss of credentials, or any security incident, You must notify FELIO immediately and change Your login credentials where applicable.

3. If You connect third-party services, including Facebook, Instagram, or Threads, You are responsible for maintaining the security of those accounts and complying with the terms and policies of the respective providers.

4. FELIO implements reasonable administrative, technical, and organizational measures to protect Your information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

5. We recommend enabling available security features, including Two-Factor Authentication (2FA), using strong passwords, and regularly reviewing connected devices and third-party integrations.

6. FELIO may temporarily suspend access to Your account if we reasonably believe that the account has been compromised, is being used in violation of these Terms, or poses a security risk to the Services or other users.

7. You agree to cooperate with FELIO in investigating security incidents and provide information reasonably necessary to protect the integrity and security of the Services.

8. You are responsible for securing any API credentials, webhook secrets, automation workflows, and third-party integrations configured within Your account. FELIO is not responsible for unauthorized actions resulting from compromised credentials outside of our control.

Renewal for Subscription Purchased Through the Website

By selecting subscription package to the Websites, it means You agree to pay Felio fees indicated for that services. Subscription fees are not refundable. The subscription fee will be specified on Your invoice. Unless You notify Felio before the end of the applicable subscription period that You want to cancel or upgrade the Subscription will renew automatically. If You cancel Felio usage in the middle of usage period, Your money can not be refunded.

Refund Policy

Subscription fees and AI Credit purchases are generally non-refundable unless otherwise required by applicable law or expressly stated by FELIO.

Cancelling a subscription prevents future renewals but does not entitle You to a refund for the current billing period.

Changes to the Subscription Package

By paying for a subscription package, You can use our services in accordance with the package, and will be extended automatically according to Your subscription period. If Your previous subscription period is monthly payment, You can change Your subscription period to payment every one year, or with a subscription period that is longer than Your current subscription period. Price adjustments will occur if You change Your subscription period.

To improve the types of services we will provide, You can upgrade Your subscription package. Price adjustments will apply when changes to the Subscription Package. If the changes are made less than 30 (thirty) days before the end of the package's active period, the remaining days using the old subscription package will automatically end and be replaced by Your New Subscription Package. Changing the Subscription Package to downgrade is not possible for You. If You have questions regarding Your Subscription Package, You can contact us at support@felio.id

Felio Newsletter

By create an account on Felio, it means You also give us permission to add Your email address to Felio Newsletter. You can unsubscribe our newsletter at any time by using the link at the bottom of the newsletter.

Content on the Service

You are responsible for Your use of the Services and for any Content You provide, including compliance with applicable laws, rules, and regulations. You should only provide Content that You are comfortable sharing with others.

Any use or reliance on any Content or materials posted via the Services or obtained by You through the Services is at Your own risk. We do not endorse, support, represent or guarantee the completeness, truthfulness, accuracy, or reliability of any Content or communications posted via the Services or endorse any opinions expressed via the Services.

User Content

You retain ownership of the content You upload to FELIO.

By using the Services, You grant FELIO a limited license to process, store, and display Your content solely for providing the requested Services.

AI Generated Content Ownership

Subject to applicable law and third-party rights, You own the AI-generated content created through Your account.

FELIO does not claim ownership over AI-generated output created specifically for You.

Copyright Infringement

Felio always try to respect the intellectual property rights, it respects the intellectual property rights of others. If You believe that material located on or linked to by Felio violates Your copyright, You are encouraged to contact us on info@felio.id.

Data Privacy

If You make an account on the Website, by agreeing to these terms, You are acknowledging and agreeing that Your name and email address will become personal information. You also agreeing that Your company name and email address will become company information. You can’t remove this information.

Third-Party Services

FELIO integrates with third-party providers including Meta Platforms, OpenAI, and other AI or cloud service providers where applicable.

Your use of third-party services may also be governed by the respective terms and privacy policies of those providers.

Limitation of Liability

To the fullest extent permitted by law, FELIO shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use or inability to use the Services.

FELIO does not guarantee uninterrupted service availability or that generated content will always meet Your expectations or business requirements.

Changes

Felio reserves the right to modify or replace any part of this Agreement. It is Your responsibility to check this Agreement periodically for changes. Felio may also, in the future, offer new services and/or features through the Website (including, the release of new tools and resources). Such new features and/or services shall be subject to the terms and conditions of this Agreement. Felio may also, in the future, remove features at any time without warning.

Termination

Felio may terminate Your access to all or any part of the Website at any time, with or without cause, with or without notice, effective immediately. If You wish to terminate this Agreement or Your Felio account, You may simply discontinue using the Website. All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Governing Law

This Agreement shall be governed by and interpreted in accordance with the laws.